Postée le : 18.01.2017 Rediffusion de l'annonce postée le 9 Jan 2017 Référence : AFJV-ESUP418-11136
WEBZEN Dublin Ltd. is a leading European free-to-play online games publisher based in Dublin, Ireland and a subsidiary of WEBZEN Inc..
Present in Europe since 2007, with successful MMORPGs like Flyff, Rappelz, Age of Wulin.
About WEBZEN Inc.
Founded in Seoul, South Korea, in 2000, WEBZEN Inc. (KOSDAQ) is a leading global developer and publisher of both online and mobile games. WEBZEN is continuing its tradition of pioneering the full 3D MMORPG MU ONLINE, CONTINENT OF THE NINTH SEAL (C9), the METIN series and an array of exciting game titles slated for release in the global game market.
WEBZEN has expanded its service to Europe, North and South America and other countries by operating its global game portal WEBZEN.com which has over 50 million players from all over the world. WEBZEN is currently developing various PC online and mobile games. Further information on WEBZEN and its games can be found at WEBZEN.com.
Game Publishing Specialist - French Speaker
CDI Dublin (Ireland)
Description du poste
Title : Game Publishing Specialist - French Speaker
Reporting to : Producer/ Senior Producer
Location : Dublin
About the role :
As a Game Publishing Specialist, you will be responsible for all aspects of live game operation, ranging from Community Management, Customer Support, and Quality Assurance, to researching, writing and editing of news content.
You will also be in charge of leading a team of passionate players who support us voluntarily, the planning of scripted and non-scripted events in the game, and the moderation of a vBulletin forum.
The role of Game Publishing Specialist will offer a wide array of tasks and responsibilities beyond these core functions, so as part of your skillset, you will also need an ability to spot opportunities and to quickly adapt to new challenges.
Your main job duties will include, but will not be limited to, the following. Please be aware that the company may deem it fit to assign you additional duties as necessary.
Community Relations (the amount of time allocated to each of the following will vary, depending on the main game title being worked on, company policy and current business objectives)
Job Duties :
Edit, format and optimize texts for different platforms (Forum, Website, Wikipedia)
Editing of in-game translations by reporting to the localization department
Research of game functionality and writing of guides
Create social media announcements and promotions
Creation of promotional website content for sales
Translate community announcements from an English source
Overview community driven game language packs
This role may also require you to participate in testing and supplying feedback on potential new games as and when needed
Resolve player inquiries in a quick and accurate manner through a ticket-based support system
Utilize the standard operating guidelines but also apply common sense for exceptions to the rule
Always thrive to achieve the required targets of quality and customer satisfaction
Provide feedback on issues affecting players and update the Knowledge Base
Coordinating with other departments to expedite the resolution of any player concerns
Social Media Management
Engage with an active community via social media
Identify ideal posting times and writing styles for different target audiences to optimize outreach
Support social media campaigns lead by the marketing department
Overview and moderate a forum (such as vBulletin)
Create engaging posts and events utilizing Facebook apps
Monitor social media stats and trends
All other duties as the company deems fit
In-game Operations (the amount of time allocated to each of the following will vary, depending on the main game title being worked on, company policy and current business objectives)
Job Duties :
Test game expansion content
Verify functionality of scripted events and new items
Reproduce and report critical bugs and exploits
Planning and execution of customized in-game events & activities
Planning and execution of customized shop offers and monetization strategies
Moderating player behavior in-game
All other duties as the company deems fit
Profil du candidat
Desired Experience and Skills :
Attention to detail - Have an eye for aesthetic in text formatting
Any web design experience, or HTML / CSS knowledge
Journalism, generally blogging or writing experience
Knowledge about QA, Social Media Management or Community Management
Fluent speaker of French and English with excellent communication skills
Great affinity with people - both in the workplace and within the community
Strong self-motivation and ability to work autonomously
Must be result-driven, with an ability to circumvent blockers in order to deliver
Strong collaborative "soft-skills" to work in teams
Positive and enthusiastic attitude
Ability to rationally evaluate priorities and manage your time
An excellent customer service mind set, creativity when it comes to daily work and passionate about maintaining a positive online culture within games - in line with our company Ethos and Values.
This job is a permanent position and you will be based in our European HQ in Dublin.
The salary for this job is between euros21,000 to euros26,000 depending on experience
Resume - motivation letter - web site - references... (if relevant) A l'attention de : HR Manager