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Million Victories (logo)
75 rue Francis de Pressensé
69 100 Villeurbanne

Date : 10.08.2023
Reference : AFJV-ESUP1515-25955

Million Victories

Million Victories développe et édite des jeux massivement multijoueurs uniques pour joueurs midcore sur mobile. Million Lords, son premier jeu, est un jeu de stratégie innovant et en forte croissance.

Million Victories, c'est une équipe de 30 passionné.e.s basé.e.s à Lyon, France.

Travailler chez Million Victories, c'est :
- voir ses initiatives et son travail pris en considération ;
- disposer d'une grande autonomie dans l'organisation de son travail ;
- intégrer une équipe professionnelle et chaleureuse.

Customer Support Agent

Permanent contract Villeurbanne (69)

Position Duties

As a Customer Support Agent, you will represent our studio and answer our players inquiries. You will be a friendly and helpful resource to answer game related questions from our player-base.
By reporting and escalating issues to our production team, you will help improve the quality of our game and the experiences we wish to offer to our audience.

You will report to our Customer Support Manager and work in close collaboration with the community and operation teams.

Your role :
  • Answering players requests, issues and questions thanks to our CS tools (We do not provide support via phone calls).
  • Coordinating with the production team to get their insight on players issues and providing them with a relevant data and details regarding players' main point of concerns.
  • Generating and maintaining helpful external support content (game guides, troubleshooting, FAQs) in collaboration with our CS Manager.
  • Demonstrating professionalism and empathy while interacting with our audience.

Candidate Profile

We look for an autonomous and rigorous profile with 1 to 3 years experience in Customer Support, fluent in French, in English and, possessing the following expertise and skills :
  • Positive attitude when answering players
  • Empathy
  • Adaptability
  • Clear communication skills
  • Ability to summarise complex issues
  • Responsible
  • Gaming experience and passion
  • Good resistance to stressful situations

Additional Information

You'll work on-site, full time, in the beautiful city of Lyon and, you can choose to work remotely 2 days per week.
Feel free to reach out if you have any questions regarding the offer.


Resume + Cover Letter

To: Product Manager
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