At Million Victories, we aim to bring the powerful emotions of Massively Multiplayer Online (MMO) games to millions of players : the thrill of epic battles, the pride of shared progress, the strength of a united community !

To achieve this, we are redefining the genre : we create unique, innovative, and accessible MMO games for mobile.

Since the launch of our first game, Million Lords, a real-time strategy MMO, we've seen steady and solid growth. Backed by the successful completion of a nearly $40 million funding round, including both primary and secondary investments, and supported by a team of 35 professionals, we are accelerating our growth to take our game to the next level.
- Our values : ambition, originality, respect.
- Our culture : we believe it's possible to pursue excellence within a culture of kindness.

At Million Victories, performance grows from trust, autonomy, and the richness of diverse backgrounds and perspectives.

Working at Million Victories means :
- Having your initiatives recognized and valued
- Enjoying real autonomy in how you organize your work
- Joining a welcoming, supportive, and committed team

Curious to see more ? Take a peek behind the scenes on our Instagram !

The Player Support Manager's mission is to ensure a seamless and positive player experience by providing player support, optimizing service quality and acting as a strategic bridge between players and development teams.

$Your role

• Support the Lead Player Support in developing the customer support strategy : processes, tools, and templates for more efficient support.
  
• Manage and respond to player requests through tickets, maintaining professional and empathetic communication with players.
  
• Create and oversee external support content for players, such as game guides, in collaboration with the Community Management team.
  
• Coordinate with the manager and the production team to relay player feedback and suggestions in order to continuously improve the gameplay experience.
  
• Stay informed and monitor competitor practices and tools to optimize and enhance our internal processes.
  
• Contribute to VIP player management by ensuring a personalized and optimal experience : regular follow-ups, prioritized responses, and targeted actions to maximize their satisfaction and engagement.
  

$What we expect

We look for an empathetic and detail-oriented profile with at least 2 years of experience in player or customer support. Fluency in English and previous experience in mobile gaming are highly valued. A degree in marketing, communication, or community management is preferred.

$The following skills are required

• Strong knowledge of support tools such as Zendesk, Helpshift, or similar platforms ;
  
• Expertise in customer support processes and tools (macros, templates, tags, bots...)
  
• Ability to handle data extracts and conduct analysis with Excel (a plus)
  
• Emotional intelligence and empathy to maintain professional and positive interactions with players
  
• Stress management and the ability to take a step back when facing complex situations
  
• Strong teamwork spirit combined with excellent written communication skills.
  

$Recruitment process

• We care about making this first exchange a meaningful one :
  
• Initial phone call with Isabelle, our Talent Acquisition Manager, to understand your background and walk you through the process
  
• Interview with Mo, our Player Support Manager, to align on expectations
  
• Discussion with Ludovic, our Marketing Manager to understand how you'll collaborate & to be aligned with the vision
  
• Final interview with Charles and Benoit, our CEO
  

Contract : Full-time, based in Lyon
Start date : As soon as possible
Salary : From 30ke, depending on profile and experience

Resume, cover letter, references, web site (if relevant)

A l'attention de : Recruitment manager