Gameforge (logo)
Gameforge AG
Albert-Nestler-Straße 8
76131 Karlsruhe

Postée le : 27.03.2018
Référence : AFJV-ESUP1546-13495


With more than 20 titles and over 450 million registered players, Gameforge is the leading provider of free-to-play massively multiplayer online games (MMOs) in the western hemisphere. Headquartered in Karlsruhe, Germany, the group offers its games in more than 75 countries. Their portfolio includes a bundle of established gaming industry brands, including client-based titles such as award-winning role-playing game AION Free-to-Play and TERA as well as Europe's most successful MMO, Metin2. In future, the varied offering will be expanded by action-rich Anime MMORPG SoulWorker; Popular browser-based games such as OGame and Ikariam complete their offering. More information available at


Internal Customer Supporter Represen. French (m/w)

CDD Karlsruhe (Germany)

Description du poste

Tasks to inspire :
  • Processing and handling all players' inquiries in Gameforge's support system
  • Checking and monitoring the game worlds
  • Live support in direct contact with our customers
  • Documenting and reporting errors
  • Working and sharing information across an international team

Profil du candidat

Qualifications to convince :
  • French language skills on a native level (C2), both written and spoken
  • Excellent knowledge of the English language, both written and spoken, additional languages are an advantage
  • Excellent written communication skills
  • Ability to handle any kind of customer in a polite and professional manner
  • Experience in Customer Support, ideally in online games
  • Independent, autonomous way of working
  • Self-motivated, quality-driven work ethic
  • Passion in matters of online games (MMOs, MOBA, FPS)
  • General technical proficiency : Computer hardware, MS Windows, MS Office and the Internet

Informations supplémentaires

A company to connect :
  • A working atmosphere which encourages you to contribute ideas
  • A relaxed and mutually respectful environment
  • Great transport connections to the motorway and public transport
  • The ability to be flexible with working hours
  • A job in one of the most distinctive industries
  • An open and motivated team

A fournir

Please submit your application documents (CV, motivation letter) in English
A l'attention de : Recruitment manager