Menu
687 readers
.
Stonly (logo)
Stonly
43 Rue du Président Wilson
92300 Levallois-Perret
France

Date : 06.04.2022
Reference : AFJV-ESUP2044-22608

Stonly

Stonly is an innovative SaaS platform that solves the universal need for businesses to guide customers, users, and employees more effectively.

Our modern solution enables support, product, and other teams to create interactive, step-by-step guides and deploy them everywhere they're needed, with no code.

Founded by experienced entrepreneurs and leaders and backed by venture firms, Northzone and Accel, our team is driving explosive growth; with hundreds of customers in a wide variety of industries - SaaS, fintech, telecom, finance, and more.

We're looking for exceptional people to join our team and contribute to our culture, embody and add to our core values, and help us grow into a category-defining product and brand.

Technical support consultant


Permanent contract Paris (75)

Position Duties

Join Stonly (stonly.com) and help our team build the best experience for our customers. You will be in charge of making sure every of customer that requires help in using our platform can get it either live or with great content. As a technical consultant, you will know the product in and out, including workarounds for specifics use cases and will use that knowledge to support our customers. Stonly also provides you with autonomy and ownership so that you can push your ideas when it comes to process or improving the product. Join a company that cares about customers, the health and growth of the business, ethics and your career and success.

Responsibilities :
  • Answer any question from customers whether it is business or product related
  • Help customers setting up their Stonly environment and potentially create their first guides
  • Analyze users' issues to either solve them or qualify them and transfer them to the QA/engineering team
  • Get on calls with customers in order to better handle their issues when necessary
  • Manage flow of support enquiries and root them to the right persons
  • Create internal / external documentations on workaround / tips.

Candidate Profile

  • You are Fluent in French (you will handle tickets in French), and English (your manager will not speak French)
  • You have a strong technical acumen with the ability to learn our product and become a reference on its different features
  • You know basics of web technologies (HTML / CSS /JavaScript)
  • You enjoy working with people and consider yourself a team player
  • You are a great learner and have a curious mind
  • You have excellent communication skills and can succinctly explain technical concepts

Additional Information

Working at Stonly :
  • Equity options (BSPCE) are part of the compensation package
  • Partial or full remote are possible
  • Comfortable office at Station F, and great lunch at La Felicita
  • Training budget
  • Excellent healthcare coverage (Alan Blue)
  • Tickets Restaurants (Swile card)
  • Flat structure

Provide

Resume - cover letter - web site - references... (if relevant)
To: Recruitment manager
ApplyBack
  • Share
  • Follow