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Ivory Tower
10 rue Marteret
69100 Villeurbanne
France

Date : 30.04.2019
Reference : AFJV-ESUP493-15779

Ivory Tower

Ubisoft figure parmi les leaders mondiaux de la création, édition et distribution de jeux vidéo et de services interactifs, avec un riche portefeuille de marques de renommée internationale. Les équipes d'Ubisoft, à travers son réseau mondial de studios et de filiales de distribution, s'engagent à offrir aux joueurs des expériences de jeu originales et inoubliables sur l'ensemble des plateformes populaires.
Ivory Tower recrutement

Live Ops Manager (H/F)


Fixed term contract Lyon (69)

Position Duties

Live OPS is responsible for collaborating with Associate Producer Live, Live Teams & Live Partners to enhance the overall gaming experience in terms of agility, efficiency and quality.
  • Identify tools that will help improve the game's live experience (agility, efficiency and experience). Examples :
    • Tools in the game
    • Final tools
    • Internal tools of Ubisoft teams (CS, CRCM, WEB ...)
  • How :
    • By identifying solutions and tools already used at Ubisoft or outside
    • By identifying the return of investment of each tool against the current and future needs of the team
    • Taking into account production constraints
    • Establishing a strong collaboration with Ubisoft Live OPS teams
  • Live phase coordination
    • The live ops will be in charge of the synchronization of all live phases between the Prod, Live and Business teams.
    • The live phases can concern any of the existing phases (Trial, Free WE, TTS, CA, CB, OB) or any new Live Testing programs.
    • Live OPS is responsible for ensuring that all internal teams have the necessary information on upcoming live events (Publication Team, TGO, Security, Command Center, DNA, Steam Admins, Editorial ...).
  • Identify and analyze live problems
    • Infrastructure
    • Security
    • Back Office
    • Deployment and correction
    • Service monitoring
    • Technical test
    • Incident management
  • Progress report on deliverables
    • Live phase plan
    • Implementation of tools and solutions
    • Investigation of problems
  • Ensure clear communications and effective coordination with internal and external service providers

Provide

Resume, motivation letter, references, web site (if relevant)
To: Responsable du recrutement
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