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Eden Games
21 Cours De La Liberté
69003 Lyon
France

Postée le : 16.05.2018
Référence : AFJV-ESUP511-13739

Eden Games

EDEN GAMES est un studio de développement de jeux vidéo spécialisé dans la conception et la réalisation de jeux de course automobile.

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Support Community Manager


CDI Lyon (69)

Description du poste

Within the development team, you will be responsible of the Customer Support for a mobile video game on different communication platforms.

Missions :
  • Analyse the players' feedbacks and provide them support services through the in-game support (Helpshift), on the social media pages (Facebook and Twitter) and on the stores (App Store and Google Play Store) ;
  • Present reports to the team of the situation on these different communication platforms ;
  • Overall monitoring of our service and team management to deliver exceptional support with the player at the center of all your decisions ;
  • Communicate with the development team to identify and resolve any technical and functional issues found in the game by the players ;

Profil du candidat

  • Excellent English and French oral/written level
  • Able to work independently as well as collaboratively in a team environment
  • Self-motivated, quality-driven work ethic
  • Passionate about video games
  • A first experience in Customer Support and video games is appreciated

Informations supplémentaires

  • Lieu : 21 Cours de la Liberté, 69003 LYON - France
  • Date de début : dès que possible
  • Contrat et rythme : CDI à temps plein

A fournir

We thank you for sending us your resume and motivation letter in English as well as references and web site (if relevant).
A l'attention de : Responsable du recrutement
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