Eden Games (logo)
Eden Games
21 Cours De La Liberté
69003 Lyon

Postée le : 16.05.2018
Référence : AFJV-ESUP511-13739

Eden Games

EDEN GAMES est un studio de développement de jeux vidéo spécialisé dans la conception et la réalisation de jeux de course automobile.


Support Community Manager

CDI Lyon (69)

Description du poste

Within the development team, you will be responsible of the Customer Support for a mobile video game on different communication platforms.

Missions :
  • Analyse the players' feedbacks and provide them support services through the in-game support (Helpshift), on the social media pages (Facebook and Twitter) and on the stores (App Store and Google Play Store) ;
  • Present reports to the team of the situation on these different communication platforms ;
  • Overall monitoring of our service and team management to deliver exceptional support with the player at the center of all your decisions ;
  • Communicate with the development team to identify and resolve any technical and functional issues found in the game by the players ;

Profil du candidat

  • Excellent English and French oral/written level
  • Able to work independently as well as collaboratively in a team environment
  • Self-motivated, quality-driven work ethic
  • Passionate about video games
  • A first experience in Customer Support and video games is appreciated

Informations supplémentaires

  • Lieu : 21 Cours de la Liberté, 69003 LYON - France
  • Date de début : dès que possible
  • Contrat et rythme : CDI à temps plein

A fournir

We thank you for sending us your resume and motivation letter in English as well as references and web site (if relevant).
A l'attention de : Responsable du recrutement