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Oh BiBi (logo)
Oh BiBi
16 rue d'Athènes
75009 Paris
France

Date : 22.11.2021
Reference : AFJV-ESUP970-21541

Oh BiBi

Fondé en 2012 par d'anciens Gameloft, Oh BiBi n'a qu'un seul objectif : développer les jeux mobiles les plus incroyables de l'histoire.

Loin de se cantonner à un genre de jeu unique, Oh BiBi ne s'impose aucune limite et travaille aussi bien sur des jeux de course, jeux de tir ou jeux de simulation. Avec à chaque fois une seule ambition : révolutionner le genre sur plateformes mobiles !

Grâce à son équipe de développeurs stars, Oh BiBi a fait de la performance, du plaisir de jeu et de la qualité esthétique des piliers de son travail.

Lead Customer Support


Permanent contract Paris (75)

Position Duties

Oh BiBi is looking for a Lead Customer Support to oversee day to day CS operations by managing and reporting about the player experience.

What you will do :
  • Own the field of the player support discipline at Oh BiBi in order to offer a qualitative, first-class support experience to our players
  • Share customer feedback with other teams so that product and service can be improved permanently
  • Manage Customer Support resources performance to ensure expected levels of quality are met
  • Manage emerging Live Issues/Incidents by engaging with stakeholders for the best outcome for our players and organization
  • Engage with VIPs and respond to comments and requests when needed to drive the highest level of interaction and brand perception
  • Analyze Support data to streamline and improve procedures and tools within Player Support
  • Identify best practices and trends

Candidate Profile

Qualifications
  • Master's degree or equivalent
  • At least 3 years' experience in a CS Operations Lead role, ideally within the F2P gaming industry, but it can also be in a B2C startup
  • Team player with the capacity to work within cross-functional
  • Analytical mindset backed by solid Excel knowledge
  • Strong interest and passion for our industry, technology and videogames.
  • Full English proficiency required

Provide

Resume, cover letter, references, web site (if relevant)
To: Judith Tripard
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