Customer Support Intern
Internship Villeurbanne (69)
Internship Description
Are you passionate about gaming and looking for an exciting opportunity to kickstart your career in the industry ?
Join our team as a Customer Support Intern and gain invaluable experience in providing support to players while receiving guidance and mentorship from our experienced Customer Support Manager.
As a Customer Support Intern, you will assist our players with their inquiries, troubleshooting issues, and ensuring they have a seamless gaming experience.
You will assist our Customer Support team on the following tasks :
- answering players requests, issues and questions thanks to our CS tools (We do not provide support via phone calls) ;
- coordinating with the production team to get their insight on players issues and providing them with a relevant data and details regarding players' main point of concerns ;
- generating and maintaining helpful external support content (game guides, troubleshooting, FAQs) ;
Candidate Profile
We look for an autonomous and rigorous profile, fluent in French, in English and, possessing the following skills :
- Positive attitude when answering players
- Empathy
- Adaptability
- Clear communication skills
- Responsible
- Gaming experience and passion
- Good resistance to stressful situations
Additional Information
You'll work on-site, in the beautiful city of Lyon and, you can choose to work remotely 2 days per week.
Feel free to reach out if you have any questions regarding the offer.
Provide
Resume + cover letter
To: Product Manager