Million Victories développe et édite des jeux massivement multijoueurs uniques pour joueurs midcore sur mobile. Million Lords, son premier jeu, est un jeu de stratégie innovant et en forte croissance.
Million Victories, c'est une équipe de 30 passionné.e.s basé.e.s à Lyon, France.
Travailler chez Million Victories, c'est :
- voir ses initiatives et son travail pris en considération ;
- disposer d'une grande autonomie dans l'organisation de son travail ;
- intégrer une équipe professionnelle et chaleureuse.

Are you passionate about gaming and looking for an exciting opportunity to kickstart your career in the industry ?
Join our team as a Customer Support Intern for a 6-month period and gain invaluable experience in providing support to players while receiving guidance and mentorship from our experienced Customer Support Manager.

As a Customer Support Intern, you will assist our players with their inquiries, troubleshooting issues, and ensuring they have a seamless gaming experience.

You will assist our Customer Support team on the following tasks :

• answering players requests, issues and questions thanks to our CS tools (We do not provide support via phone calls) ;
  
• coordinating with the production team to get their insight on players issues and providing them with a relevant data and details regarding players' main point of concerns ;
  
• generating and maintaining helpful external support content (game guides, troubleshooting, FAQs) ;
  

We look for an autonomous and rigorous profile, fluent in French, in English and, possessing the following skills :

• positive attitude when answering players ;
  
• empathy ;
  
• adaptability ;
  
• clear communication skills ;
  
• responsible ;
  
• gaming experience and passion ;
  
• good resistance to stressful situations.
  

You'll work on-site, in the beautiful city of Lyon and, you can choose to work remotely 2 days per week.
Feel free to reach out if you have any questions regarding the offer.

Resume + cover letter

A l'attention de : Producer