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Eden Games (logo)
EDEN GAMES
21 Cours de la Liberté
69003 Lyon
France

Date : 06.06.2019
Ad posted a first time on 22.05.2019
Reference : AFJV-SSUP511-15910

Eden Games

Depuis 25 ans, EDEN GAMES est spécialisé dans la conception et la réalisation de jeux de course automobile. Créateur des franchises V-Rally et Test Drive Unlimited, l'équipe travaille désormais sur sa nouvelle licence Gear.Club, sur mobile et Nintendo Switch, ainsi qu'en partenariat avec Codemasters sur le jeu officiel F1 Mobile Racing.

Support Community Manager


Internship Lyon (69)

Internship Description

Within the development team, you will be responsible of the Customer Support for a Free-to-Play mobile video game on different communication platforms under the supervision of the Customer Relationship Manager.

Missions :
  • Analyse the players' feedbacks and provide them support services through the in-game support (Helpshift), on the social media pages (Facebook and Twitter) and on the stores (App Store and Google Play Store) ;
  • Communicate with the development team to identify and resolve any technical and functional issues found in the game by the players ;
  • Write and update the FAQs of the mobile game through our support tool (Helpshift) ;
  • Present reports to the team of the situation on these different communication platforms.

Candidate Profile

  • Excellent English and French oral/written level
  • Able to work independently as well as collaboratively in a team environment
  • Self-motivated, quality-driven work ethic
  • Passionate about video games
  • A first experience in Customer Support and video games is appreciated

Additional Information

  • Lieu : 21 Cours de la Liberté, 69003 LYON - France
  • Rémunération : 15% du plafond horaire de la sécurité sociale
  • Stage à temps plein à pourvoir dès que possible (pas de stage en alternance)

Provide

We thank you for sending us your resume and motivation letter in English, your internship period as well as references and web site (if relevant).
To: Responsable du recrutement
Apply for this internshipBack

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